Shipping policy
Thank you for your purchase from Amurhey. This Shipping Policy describes the terms for shipping products you have purchased from our website. Please read it carefully to ensure a smooth shopping experience.
1. Order Processing Time
All orders are processed within 1 business day after payment is received (excluding weekends and holidays). Orders placed after 6 PM will be processed on the next business day. You will receive an email notification once your order has been shipped, along with tracking information.2. Shipping Costs and Delivery Times
Shipping costs are calculated at checkout based on your delivery address and the selected shipping method. We offer several shipping options, including:- USA Express Shipping: 3-5 business days - Free Shipping
- UK Express Shipping: 5-8 business days - Free Shipping
3. Shipping Destinations
We currently ship to the following locations:- United States, United Kingdom
4. Shipment Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.5. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us within 7 days of receiving the tracking information. We will assist you in filing a claim with the carrier and offer a replacement or refund where applicable.6. Incorrect Address
Please ensure your shipping address is correct during the payment process. If an order is returned to us due to an incorrect address, we will contact you regarding the correct address and reship your order subject to additional shipping charges.7. Order Modifications or Cancellations
If you need to modify or cancel your order, please contact us as soon as possible at service@amurhey.com. Once an order has been processed and shipped, we cannot make any changes or offer cancellations.8. Backorders and Delays
In rare cases, an item may be out of stock. In such an event, we will notify you by email and offer you the option to either wait for the backordered item or choose an alternative product. We will endeavor to keep you updated on any shipping delays.9. Free Shipping Offers
From time to time, we may offer free shipping promotions. Please pay attention to the terms of the promotion to ensure you are eligible.10. Customer Service
If you have any questions about shipping, please contact our customer service team at service@amurhey.com. We are happy to help! From time to time, we may offer free shipping promotions. Please pay attention to the terms of the promotion to ensure you are eligible.